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FAST SERVICE:
Most orders are shipped within 1-7 days from the day we receive your
order. Due to the erratic nature of record labels / manufacturers,
some titles can be out of stock (or out of press) for up to a month,
sometimes longer. We will make every attempt to obtain your first
choice. If you are mailing in your order, we recommend listing
alternates; it could help speed up your order and keep credit
balances to a minimum.
GUARANTEED SATISFACTION
If any merchandise purchased from KHAOSMASTER PRODUCTIONS
is defective or sent in error, please send it back within 30 days
and we will gladly send you a replacement or refund. Defective
merchandise can only be exchanged for the same item (unless the item
is no longer available). If you are not able to send the item back
right away, please notify us with 14 days upon receipt of goods.
Magazines and special orders are non-returnable. If your shipment
arrives damaged, please save the entire contents of the package and
contact us. We will give you instructions on what to do in this
situation. Unfortunately, we cannot accept a return on an item
because you did not like what you ordered. Sorry!
HOW TO ORDER:
If you are ordering online, the process is simple. Just add the
items to your shopping cart, and when ready, checkout. The site will
guide you through.
IMPORTANT NOTE: Customers in Puerto Rico,
USA and Canada remember to select the FREE
shipping option before completing your order
If you are mailing your order in, just fill out the order form (or
any sheet of paper will do). Make sure you write legibly, and
indicate what items you want (the format, t-shirt size, etc.). If
your address or information is incomplete, your order could be
delayed (especially if we can’t make out your address). Remember to
include the shipping/handling charge (and sales tax for Puerto
Rico). The shipping rates are listed below. Remember to enclose
payment (payable to Rafael Bracero).
If you are sending cash, you are doing so at your own risk (we
recommend that you register/certify/insure your letter.). Stuff
everything into an envelope addressed to KHAOSMASTER
PRODUCTIONS (22 Street, BB4 Villas de Castro, Caguas, Puerto
Rico 00725). Drop it in the mailbox – it’s that easy.
NOTE: Cash & Money Orders: When you receive your
order, please check your invoice. Many of our customers have credit
balances (money we owe you). Credits are listed on the invoice.
Deduct this amount from your next order. If you would prefer a
refund, please contact us.
SHIPPING RATES:
Domestic Shipping: (United States, Canada and Puerto Rico): FREE!
International: $4.00 and $2.00 for each additional item
Payment
Methods:
Other Payment Options: We accept Credit Cards through PayPal
U.S. Cash (well Hidden and at your own risk), and Money Orders
payable to Rafael Bracero.
FAQ
1. How do you process orders?
- As soon as you place an order an e-mail goes to us and the client
with the items ordered. If the order look fine we will charge the
card and process it immediately! If there is a question with the
order we notify the client right away.
Note, that we do not charge the credit card until the order is ready
to be shipped.
2. What is the fulfillment e-mail?
This the e-mail you receive once the order is processed and the
credit card is charged. This means the order is ready to be shipped.
3. Are the items new?
- Everything we sell is new, unless otherwise noticed. Most of our purchases are directly from
the labels and although some European labels ship their products
without shrink-wrap everything is brand new.
4. Do you have a return policy? And what about defective
product?
If you received an item and it is defective please mail it back to
us for an exchange. Please return to:
KHAOSMASTER PRODUCTIONS
22 Street, BB4 Villas de Castro,
Caguas, Puerto Rico 00725
USA
Make sure to include a memo describing the problem and also your
shipping address. |
